Customer Care Representative

ImOn Communications

Cedar Rapids, IA Customer Service
ImOn Communications is the LOCAL choice for cable TV, high-speed Internet and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are looking for a Customer Care / Technical Support Representative to be a part of the ImOn Difference! Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.

Our Customer Care / Technical Support Representatives assist customers with general service inquiries, account changes, billing information and technical issues related to Internet, cable and phone service. Our representatives represent ImOn in a positive, professional and ethical manner; working to exceed customer’s expectations while minimizing the need for further escalation. Candidates must be able to work a flexible schedule.

Requirements

If you are interested in being part of the ImOn Difference and have:
  • High School degree or equivalent
  • 2 years customer service experience in a high-contact, service-related environment.
  • Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
  • Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.

ImOn also offers health & dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as FREE vision and life insurance as well as FREE short term/long term disability, vacation & holiday pay, and community volunteer opportunities.

Job ID: 65652

Posted 8 days ago

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