Customer Service Representative

McGrath Automotive Group, Inc.

Cedar Rapids, IA Customer Service / Business & Supply Chain
Every employee with the McGrath Family of Dealerships is absolutely critical to its success. The McGrath Family of Dealerships has been a family-owned and operated business for over 65 years. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 9 dealerships operating all across Iowa. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Responsibilities:
  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications:
  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check 

Benefits:
  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Time Off
  • Paid Vacation
  • Growth Opportunities
  • Paid Training
  • Fitness Center
  • Promote Within

We want you to join our family! Please contact us today so we can set up an interview! Click apply now to email your resume!
Applying for:

Customer Service Representative

McGrath Automotive Group, Inc.

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Job ID: 65488

Posted 25 days ago

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