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Customer Service Advisor

Cedar Rapids, IA

Job Information:

About this position:
Do you enjoy helping others and providing excellent customer service?  Do you consider handling a high volume of calls a motivating challenge?  Help us build our team of Customer Service Advisors in our Portfolio Services Group (PSG) Business Unit!  PSG is an outsource provider that services portfolios/contracts at reduced costs and with fewer operational barriers so their customers can concentrate on core strengths. Their team delivers solutions to banks and other lending institutions, equipment leasing companies and solar financing companies.

As a Customer Service Advisor, you are responsible for managing a variety of tasks in order to assist our clients’ customer base.  A few of the key tasks include handling inbound calls (on average, 40-50 per day calls) and emails covering inquiries such as billing, production, taxation maintenance, contract terms, purchase options, and account history. You will work closely with your team towards the achievement of team and company goals.  

Your responsibilities will include, but are not limited to, inbound customer service calls, internet correspondence/email, processing of mail, payment & collection on delinquent accounts, complaint resolution, processing of home sales, internal requests for sales & lessors, imaging to Onbase, creating of payment and production histories, processing loan buyout requests, inbound & outbound confirmation calls, and understanding of company & team related goals.
GreatAmerica strives for excellence with every customer interaction so you will need to display a personable and professional approach when handling each type of customer with their question or complaint.  

This opening is a full-time position with variable, eight-hour shifts that range from 7:00am and 7:00pm, Monday – Friday.

Education, experience and skills required:
For this position you must be a high school graduate or equivalent.  Completion of Kirkwood’s Customer Service Certificate training program or 6+ months customer service experience in a high call volume environment is a plus.  Bilingual candidates, fluent in Spanish, are highly encouraged to apply.

Competencies for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.
Competencies for this position:  Service oriented, problem solving, team oriented, positive, ethical
Computer Skills:  Experience with Microsoft Office Suite and ability to learn new systems. Proficiency in Microsoft Office Suite is required.  

Application Instructions:

Application Instructions
To apply for this position, please follow the online application process at www.greatamerica.com.  Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.  

Posted 07/27/18

Job ID: 48361205