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Communications Operator

Cedar Rapids, IA

Job Information:

We are a specialty retailer offering the very best of what’s next in fashion from men, women and children since 1901.


Every day, our customer care team strives to ensure that our customers have great shopping experiences and receive the Nordstrom quality service, when they want it, and how they want it. Whether via phone, email, chat, or social media channels, our Customer Care team provides ‘round the clock support for Nordstrom, Nordstrom Rack, HauteLook and millions of Nordstrom card holders.

As a Communications Operator...
You will provide outstanding customer service by responding efficiently and accurately to incoming calls in a friendly, professional, and courteous manner. A desktop computer is used to look up information on various stores, departments and employees.

Hours of Operation: 5:30am-10:30pm CST
Shifts: 2nd Shift options available. 
Training: Monday-Friday for 2 weeks (required)

  • Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset.
  • Act as a general resource for customers and employees by providing a strong knowledge of stores, departments, services, and events.
  • Set a positive example of the Nordstrom experience while meeting service
  • Respond to emergency situations using established procedures
  • Maintain a high level of confidentiality
  • Perform other duties as assigned

You own this if you have...
  • Minimum of 6 months’ customer service experience is preferred
  • Possess a professional speaking voice to communicate clearly with customers and co-workers
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency is preferred
  • Ability to be at work for scheduled time and demonstrate reliable, punctual attendance. Includes taking and returning from breaks, attending meetings, and working overtime when requested
  • Ability to work independently or as part of a team, utilizing interpersonal skills to interact appropriately with co-workers and customers in a timely, professional and personable manner.

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.

We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Posted 04/07/18

Job ID: 39630950