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Customer Service Representative

Cedar Rapids, IA

Job Reference #: 3122018F

Job Information:

Acme Graphics, Inc. is a 105 year old company, manufacturing funeral books and stationery.   We sell exclusively through distributors.  Our Customer Service department is responsible for managing inbound and outbound calls, maintaining customer contact and satisfaction, processing of orders, email, simple typesetting in InDesign and Quark Xpress and some social media communication and marketing.

This is a full time position with occasional overtime.  Office hours are 7:30 a.m. through 4:30 p.m., Monday through Friday.

An ideal candidate would have the following capabilities:
  • Ability to read and interpret customer orders.
  • Above average ability to effectively communicate, both verbally and in writing, and be able to present information in a logical step-by-step process.
  • Great interpersonal skills with a confident and optimistic approach to resolving issues.
  • Business math skills: add, subtract, multiply and divide.  Added bonus if you have worked with basic product pricing methodology.
  • The ability to apply common sense approach when interpreting instructions.
  • Ability to operate computer, fax, printer and other standard office equipment.
  • Ability to operate within various business applications, including Microsoft Office package, standard inventory management and sales order entry applications.
  • Type and format name and address information in Adobe InDesign or Quark Xpress
  • Generate email campaign, obtain orders from website, research and schedule posts for Facebook page
  • Ability to manage multiple tasks and prioritize job activities to achieve maximum overall results. 

Application Instructions:

Interested applicants should send their resume and cover letter to Peg with Acme Graphics, Inc.:

Applying for:

Customer Service Representative

Acme Graphics Inc

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 03/12/18

Job ID: 38080907