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Contractor Risk Advocate

Cedar Rapids, IA

Job Information:

TrueNorth, an Insurance and Financial Strategies firm with headquarters in downtown Cedar Rapids, is currently seeking a Contractor Risk Advocate to join our Fleet team in Transportation.

The Contractor Risk Advocate's primary responsibility is to receive incoming calls & correspondence from transportation companies and contractors, as well as, process applications/changes/terminations, in order to provide outstanding customer service.

The ideal candidate will add to and bolster TrueNorth’s unique culture – a fast paced environment that is client focused and results driver.  We are built on enthusiasm, entrepreneurship, integrity, communication, proactive problem solving and a genuine passion for serving others.

Responsibilities include, but are not limited to:
  • Answer phones in a professional and timely manner to ensure customers are serviced appropriately.
  • Maintain quality customer service with clients on a daily basis by providing consistent, timely and accurate service.
  • Ensure applications and changes are completed accurately and timely.
  • Maintain knowledge of client specific coverages.
  • Maintain and update agency systems as necessary.
  • Create and mail certificates for transportation companies, contractors, lien-holders, and clients.
  • Follow-up with transportation companies on incomplete applications and change forms.
  • Open and determine distribution of incoming mail, daily.
  • Organize time in advance so projects are completed on time and with appropriate content and organization.
  • Complete any special projects assigned by the expected deadline.
  • Maintain and stay current on agency systems and department processes.
  • Increase industry and job knowledge as measured by attendance at continuing education, attaining or updating designations, and participation in other agency training offerings.
  • Perform other duties as assigned appropriate to the position.

Education & Experience:
  • High School diploma or equivalent required
  • College degree or comparable work experience preferred
  • Prior customer service experience is required
  • Property /Casualty insurance licensing must be obtained within 30 days of employment; Life, Health & Accident insurance licensing required within 90 days of employment.
  • Must also have experience in Microsoft Office; specifically Intermediate Word and Excels kills and basic PowerPoint skills.
  • Demonstrate the core LEGACY values and respect for fellow co-workers, internal and external clients.
  • Maintain a high level of professionalism, promoting and representing the department and company, and adhering to other policies as they are further described in the Employee Handbook.

Skills & Competencies:
  • Ability to operate in a fast-paced, energetic environment
  • Strong and professional verbal and written communication skills
  • Excellent organizational and planning skills – must be able to manage projects and time independently

We offer a competitive benefit package, wellness incentives, and a positive work culture. Get a glimpse of our culture through our videos by visiting

TrueNorth is honored to be recognized as Corridor Business Journal as #1 on the 2017 Corridor Top Insurance Agencies & Brokerages lists. 

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Application Instructions:

Click the apply now button to apply for this position today!

Posted 12/30/17

Job ID: 33000025