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Seasonal Fraud Analyst – Customer Financial Services

Cedar Rapids, IA

Job Information:

Nordstrom isn’t just another job — it’s a career. We’re a leading fashion retailer that’s offered the very best of what’s on trend for men, women and children since 1901. We believe in rewarding outstanding work, developing employees’ careers and building long-term relationships with our customers. It’s fun, supportive, competitive and a great place to grow your career.

At our facility in Cedar Rapids, Iowa, a broad range of positions support our efforts to provide an outstanding customer shopping experience by processing customer orders, returns and inbound merchandise. When you join the Cedar Rapids team, you'll be welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

Position Summary:

This individual will play a key role in identifying and troubleshooting financial issues as they will be a critical liaison between the Customer Service Specialists and the Nordstrom.com customer. Primary responsibilities will include identifying fraudulent Web, Phone, and Point of Sale orders, verifying addresses for shipment, and the authorization of credit cards.

Hourly Pay: $15.90
Available shifts: 2nd and 3rd shifts

Responsibilities:
•Review and process orders holding in the Fraud queues
•Review and process Sales Audit Reports and identify multi-channel fraud
•Obtain approval on lost/stolen credits and on manual credit card authorizations
•Review selected Web, Phone, and Point of Sale orders
•Work closely with Visa, MasterCard, American Express, Discover and Nordstrom credit for order authorization referrals and declined orders
•Respond and resolve incoming calls from Customers, Customer Service Specialists, Bank employees, Loss Prevention, and Law enforcement regarding fraudulent or potential fraud
•Provide feedback to management on trends
•Perform ongoing review of procedures to identify ways to streamline or improve procedures

Qualifications:
•Six months of call center experience preferred
•Experience in the loss prevention, banking, investigative or fraud field preferred
•Develop rapport quickly and maintain good customer relationships
•Display excellent follow-through and attention to detail
•Work in a fast paced environment and demonstrate a high sense of urgency and confidentiality
•Demonstrate superb written and verbal communication skills
•Have a track record of effective problem solving, coupled with the ability to remain solution oriented at all times
•Exceptional conflict management skills and the ability to maintain a positive and professional composure
•Technical/computer skills required

Posted 11/13/17

Job ID: 62536