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Call Center Representative

Cedar Rapids, IA

Job Information:

Physicians’ Clinic of Iowa is seeking a Call Center Representative to work in our central location, answering calls from referring providers and patients. They will spend their time answering general questions, providing information and scheduling appointments. Will also respond to patient inquiries received via the patient portal and will enter and update patient information in the practice management system.

The successful individual will adhere to a high level of customer service and will work to enhance PCI’s reputation by accepting ownership for increasing patient and referring provider access to PCI’s providers. Must be able to work well as a team member and independently.

Leading candidate will have experience using Greenway Intergy software and will have two to three years of experience in a medical office. Must be service focused, detail oriented individual with the ability to problem solve and troubleshoot. Must have basic to intermediate computer skills and/or ability to become proficient in the use of computers and software applications.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a drug and tobacco free workplace.

Posted 11/12/17

Job ID: 29715881