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Customer Service Representative

Cedar Rapids, IA

Job Information:

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims.  In this role, individuals will work exclusively with Claims Adjusters from the nation's top insurers.  This is a remote position which is managed by our Sioux Falls, South Dakota, service operations center which employs over 200 employees.  This position requires the ability to travel to our Sioux Falls office multiple times during the year for training purposes.  Starting wage is between $13.00 - $14.50 per hour.

Job Duties
  • Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
  • Ensure that all vehicle information is entered into the system completely and accurately
  • Communicate the vehicle value from the database to the caller
  • Forward calls on vehicles that require calculation of the replacement value to respective department
  • Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.

  • No prior insurance or automotive experience is required, as we will train individuals that have are willing to continue to learn and be developed
  • High School Diploma
  • 2-3 years prior customer facing experience required
  • Excellent verbal and written communication skills
  • Ability to work remotely with minimal supervision
  • Attention to detail
  • Ability to multi-task
  • Keyboarding skills
  • Possess a positive attitude and desire to provide outstanding customer service

About CCC
CCC provides leading automotive claims, repair and telematics solutions that drive efficiencies and enable our clients to make smarter decisions. CCC brings together what matters most – insight to make the best decisions, connections into the industry’s leading automotive claims network, and superior productivity through innovative cloud, mobile, hyper-scale technologies and apps.

Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities.

Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in technology innovation and continues to make strategic investments in areas that will help existing and future customers get consumers back in their cars quickly following an accident.

Why Choose CCC
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.

What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.

We make it a priority to keep employees healthy, happy and enriched.

  • Healthy - Wellness programs and Perkspot/employee discount program
  • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!

Posted 11/09/17

Job ID: 62499