Collections Customer Service Representative
Cedar Rapids, IA
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.
Who we’re looking for
Toyota’s Collections Department is looking for passionate and highly-motivated Collections Customer Service Representatives.
The primary responsibility of this role is to this role is to take ownership of account handling, maintenance, collection and liquidation for assigned portfolios.
Reporting to the Collections Manager, the person in this role will support the Collections department's objective to be accountable for accurate and timely handling of all aspects of customer account maintenance and transactions.
What you’ll be doing
•Retrieving payment history from available systems and clearly communicating the status to the customer.
•Analyzing account characteristics and working with customers to resolve their issues, persuading them to bring their account current.
•Reviewing customers' history and, where appropriate and based on established policies and procedures, waiving late charges and granting extensions.
•Utilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectives.
•Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.
What you bring
•Excellent verbal and written communication skills including interpersonal skills.
•Ability to be a self-starter and an independent worker.
•Team oriented and results driven nature.
•Strong organizational skills and attention to details.
•Ability to effectively multitask.
•Ability to maintain acceptable attendance and adherence to support team goals.
•Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday.
•Ability to maintain regular and predictable attendance to support team and business objectives.
•Capability to work flexible hours, which may include day, evening and weekend shifts.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
•A work environment built on teamwork, flexibility and respect.
•Professional growth and development programs to help advance your career, as well as tuition reimbursement.
•Vehicle purchase & lease programs.
•Comprehensive health care and wellness plans for your entire family.
•Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
•Paid holidays and paid time off.
•Referral services related to prenatal services, adoption, child care, schools and more.
What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.