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Customer Care Representative

Cedar Rapids, IA

Job Information:

Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.  A reply to customers using multiple systems, technologies, and the coordination of other functions is required.

Job Description

Responsibilities:
•Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
•Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
•Thoroughly documents all contacts and conversations; follows up as required.
•Works with other departments to complete customer requests as needed, and minimize escalations.
•Gains proficiency in various administration and automated workflow systems.
•Processes complex and varied service requests.
•Represents Transamerica with professional pride to internal and external customers.
•Consistently meets/exceeds set quality and productivity metrics.
•Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Qualifications:
High School diploma or equivalent. Up to 1 year experience with call center or customer service experience/training.  Fundamental computer knowledge and maneuverability within window applications.  Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills.

Preferred Qualifications:
Associates degree preferred. General understanding of life and health insurance, retirement, annuity and investment products a plus. Experience working within a computer mainframe a plus. Ability to maintain confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able.  Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

Working Conditions:
Normal office environment. May work varied shifts.

TARSR

Why Work for Us:
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career.  We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks.  All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

AEGON USA Realty Advisors, LLC, is an Equal Employment Opportunity/ Affirmative Action Employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:
If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

Posted 05/05/17

Job ID: