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Customer Service Representative

Cedar Rapids, IA

Job Information

JE Adams Industries is an employee owned local manufacture of car wash equipment that has been in business for over 40 years! We currently have an opening for an experienced Customer Service Rep. We are looking for a customer-oriented person to act as a liaison between the sales department and our customers. Customer service reps provide product information, process sales orders, set up shipments and resolve any emerging problems that our customers and sales reps might have with accuracy and efficiency. We work in a fast paced environment that requires our team to adapt easily to change and work with one another to meet our structured deadlines.

Job Duties:

•Effectively manage large amounts of incoming calls, must be able to multi-task

•Meet order entry and shipment paperwork deadlines daily, organization skills are a must

•Identify and assess customers' needs to achieve satisfaction

•Build sustainable relationships of trust through open and interactive communication

•Provide accurate, valid and complete information

•Follow communication procedures, guidelines and policies

•Go the extra mile to engage customers and help out teammates

Desired Skills:

•Previous customer service experience

•Strong phone handling skills and active listening

•Basic computer skills (Outlook email, Excel, Word)

•Excellent communication and presentation skills

•Ability to multi-task, prioritize, and manage time effectively

•Customer orientation and ability to adapt/respond to different types of characters

•Bilingual a plus

We offer a comprehensive benefit package starting salary between 30k and 35k with health, dental, vision, and disability insurance, a 401k plan, annual profit sharing dependent upon company profitability, and an employee stock option plan. Pre-employment physical, drug screen and background check required. Send a cover letter with your resume' and salary requirements to Sales/Marketing Manager, J.E. Adams Industries, Ltd, P O Box 2483, Cedar Rapids, IA 52406 or email

Posted 02/10/17

Job ID: 21238579
Mactive ID: 50284

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