Business Installation Technician

ImOn Communications

ImOn Communications is the LOCAL choice for high-speed Internet, cable TV and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving Eastern Iowa for many years to come. As we expand our service availability we are looking for a Business Installation Technician to be a part of the ImOn Difference! Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.

 

This Business Installation Technician will perform basic and moderately advanced installations, disconnects and service changes for business customers for ImOn Communications. Perform basic troubleshooting and repair for services from the Multi-Service Terminal (MST) to consumer's TV, Phone or Data Equipment.

General Statement of Duties

Essential Job Responsibilities include but are not limited to:

  • Perform installations, troubleshoot and repair ImOn Communications services provided via Fiber, copper or coax to the connection of the customer´s internal equipment. All necessary wiring (interior and exterior) and hardware.
  • Educate customer on proper use of services.
  • Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service; identify and repair leakage from the multi-service terminal (MST) to the customer´s equipment.
  • Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer’s equipment per Company policy(s).
  • Assure proper signal levels and picture quality on all television sets, proper speeds for data and proper voice quality for phone service and clean the premises of all debris and materials after the installation is complete.
  • Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to secure appropriate customer signatures; relay customer feedback
  • Perform On Call duties when assigned.
  • Assist Business Construction team when available and/or needed.

Requirements

We're looking for people with:

  • High School Diploma or equivalent.
  • NCTI or SCTE certification preferred.
  • Valid Iowa Drivers License with a driving record that allows for you to be insured by ImOn’s insurance carrier.

In addition to competitive pay, ImOn also provides a company truck, all tools to do the job as well as offers health & dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as FREE vision and life insurance as well as FREE short term/long term disability, vacation & holiday pay, and community volunteer opportunities.

Job ID: 83548

Posted 29 days ago

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