Automotive ERP (Enterprise Resource Planning) software. Help Desk / Technical Support

The Help Desk / Technical Support Specialist

• Provides front-line,  first-response support via telephone and live chat to all customers using Fuse5 services
• Serve as desktop technician responsible for deployment and technical solutions to PC, laptop, and peripheral end-users, to assist internal and external customers with technology needs, to provide audiovisual support during onsite meetings, and to recommend innovative Information Systems best practices.

Primary responsibilities:

• Will need to answer calls, emails, and skype when customers have questions about how the software operates.
• Will collaborate with existing support team. 

Secondary responsibility:

• Communicate funcationality changes from the customer to our development team. 

Our software is cloud based and is challenging the automotive aftermarket for leadership in the Enterprise Resouce Planning space. 

Qualifications: Organization, planning, attention to detail and excellent communication skills are critical to ensuring proper relationships in this company.  Knowledge of the automotive industry is not a must, but a benefit to the position.

10 Days Vacation the First Year

Please click to apply