Service Writer

Cedar Rapids Toyota

Cedar Rapids Toyota has been locally owned since 1969. Thanks to our long-term relationships with customers, we are one of Eastern Iowa's top volume New and Certified Toyota dealers, and are deeply embedded in the Hiawatha community. 

What We Offer

  • Paid holidays
  • Vacation time / Personal time
  • Health, dental, and vision insurance
  • 401K
  • Supplemental Insurance Benefits

Responsibilities

  • Professional with a positive attitude to go the extra mile and provide our customers with excellent customer service. 
  • Answer customer phone calls, assist with scheduling, assist walk in customers with appointments and checking them in and checking them out when service is complete. 
  • Work closely with technicians assisting them with communicating with the customer's vehicle needs from start to finish.
  • Communicate directly with other Service Advisor's, Technicians, Managers etc so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs.
  • Execute repairs under warranty to manufacturer specifications.
  • Strong Knowledge of automotive parts, communication and telephone skills, attention to detail is all a must. 

Qualifications

  • 6+ months of Service Writer experience is required
  • Reynolds and Reynolds DMS experience is a plus
  • High school diploma or equivalent
  • Dexterity, requiring a steady hand, excellent hand-eye coordination
  • Mechanical and troubleshooting skills and ability to operate electronic equipment
  • Excellent customer service skills and basic computer competencies
  • Positive, friendly attitude, along with an eagerness to improve
  • Enjoy working in a dynamic environment
  • Teammate with ability to collaborate with others effectively
  • Ability to learn new technology, repair and service procedures and specifications
  • Valid driver's license and clean driving record
  • Hours include Monday thru Saturday

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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Service Writer

Cedar Rapids Toyota

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Applying for:

Service Writer

Cedar Rapids Toyota

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1190 Boyson Road Hiawatha, IA 52233

Job ID: 73845

Posted 17 days ago

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