Service Manager

McGrath Automotive Group, Inc.

Cedar Rapids, IA Automotive / Services & Technicians

The Service Manager is responsible for the profitability of the service department, providing the highest level of customer service to our customers, and building a positive and productive work environment to help both grow our clientele and employees. The service manager is expected to uphold the highest ethical standards. 

Job Responsibilities:

  • Hiring and supervising all service department personnel

  • Monitor, track, and train department personnel on their performance.

  • Create goals and objectives for the service department personnel.

  • Maintain and/or create a positive work environment for the service department personnel

  • Build the department culture to promote customer lifetime owner loyalty. 

  • Performing necessary training on administrative policies and procedures for all department personnel.

  • Enforce technical training on new systems and components offered by the automotive manufacturers.

  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

  • Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

Job Requirements

  • Previous Manager experience preferred

  • Strong oral & written communication skills.

  • Strong understanding of automotive technology.

  • Strong understanding of financial statements.

  •  Increase the service department profitability through growing the business, controlling expenses and increasing customer satisfaction.

  • Knowledge of and able to train employees on federal, state, and local regulations with respect to hazardous waste disposal, OSHA Right-to-Know.

  •  Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred. 

  • Extended hours and weekends.

  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Time Off
  • Paid Vacation
  • Growth Opportunities
  • Paid Training
  • Fitness Center
  • Saturday Lunches - Sales
  • Promote Within

Job ID: 66978

Posted 25 days ago

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