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ERP Help Desk Technician

Coralville, IA

Job Information:

Job Summary
The Customer Support Specialist provides front-line, first-response support via telephone and live chat to all customers using Fuse5 services. To serve as desktop technician responsible for deployment and technical solutions to PC, laptop, and peripheral end-users, to assist internal and external customers with technology needs, to provide audiovisual support during onsite meetings, and to recommend innovative Information Systems best practices.

Responsibilities and Duties
• Collaborate with Help Desk staff
• Diagnose and resolve software questions and issues, network connectivity, printer, mobile and VOIP telephones, and wireless device issues
• Assist clients with scanner and printer setup and troubleshooting
• Monitor and update Help Desk ticket system
• Document interactions in CRM
• Fielding/Closing internal and external tickets
• Windows PC Troubleshooting
• Printer installation and troubleshooting
• Software configuration and troubleshooting
• General network troubleshooting
• PC Setup and maintenance
• Various IT specific tasks

• Strong reading, writing and math skills, usually acquired through college-level education.
• Strong problem solving and analytical skills
• Strong experience with computer applications including the Microsoft Office suite and Web Browsers
• Experience using or troubleshooting web based solutions
• Ability to remain poised and calm when faced with difficult situations
• Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused approach to problem solving in both verbal and written communication
• Ability to work effectively both as part of a team and independently
• Aptitude to learn new software applications quickly
Qualifications and Skills
• Minimum of a 2 year degree or equivalent certification preferred
• 1+ years of experience
• Job Type: Full-time
Job Location:
• Coralville, IA
Required experience:
 Help Desk: 1 year

Applying for:

ERP Help Desk Technician

Fuse5 Automotive Software

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 11/06/17

Job ID: 29436686