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Automotive Claims Specialist - TFS002KY

Cedar Rapids, IA

Job Information:

Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for
Toyota’s Insurance Service Department is looking for a passionate and highly-motivated Automotive Claims Specialist to communicate with dealers, customers, field staff, lien holders, inspectors and alternate repair facilities from our customer service center.
The primary responsibility of this role is the contractual administration of all mechanical claims for all TMIS Agreements and TMS Certified Warranties.

Reporting to the Insurance Services Manager, the person in this role will support the Insurance Service department’s objective for the contractual administration of all Toyota Motor Insurance products including: Vehicle Service Agreements, Certified Warranties, Guaranteed Auto Protection, Prepaid Maintenance and Excess Wear & Use.

What you’ll be doing
  • Verifying the actual cause and extent of mechanical failure, and determines if the mechanical failure meets coverage guidelines.
  • Acting as the primary contact for claims involving a mechanical inspection and/or technical analysis.
  • Analyzing mechanical evidence to ensure recommended repairs are justified. Negotiates claim settlements in a fiscally responsible manner based on the mechanical evidence, referencing industry standard manuals/software for part pricing/labor times, balancing customer/dealer expectations with TMIS’ contractual responsibility and ensuring dealership/customer satisfaction.
  • Promoting brand loyalty while educating customers on the features, functions and benefits of insurance products.
  • Handling customer, dealer and field staff inquiries regarding insurance product coverage.
  • Remaining current with automotive technology (manufacturer repair procedures, automotive system/component operations, recalls, TSBs, SSCs for all makes/models). May participate in ASE training and certification. Participates in internal technical training.

Qualifications

 What you bring
  • High school diploma/GED or related work experience.
  • Excellent verbal and written communication skills.
  • Good interpersonal skills.
  • Ability to be a self-starter and an independent work.
  • Team oriented and results driven nature.
  • Strong organizational skills and attention to details.
  • Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday.

What we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
  • A work environment built on teamwork, flexibility and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, child care, schools and more.

What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!

Posted 08/08/17

Job ID: 25657957