Desktop Configuration Administrator II

Kirkwood Community College

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
GENERAL JOB SUMMARY: 
The Desktop Configuration Administrator II (Desktop Config Admin II) is an experienced position that is responsible for managing and delivering operating systems and applications to the computer endpoint (Windows and MAC). The Desktop Config Admin II will lead the management of physical and virtual endpoints.  This position requires strong customer service and relationship management skills, and is expected to document solutions to problems and work closely with the Help Desk, Desktop Technicians, and the System Administrators to efficiently resolve issues.  The Desktop Config Admin must be self-directed, organized, and extremely attentive to details, and will be expected to show leadership and mentor less experienced Desktop Technicians.
 
UNIVERSAL CORE COMPETENCIES:  

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. 
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.  
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.  
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.  
  • Lead- regardless of title, through positive influence. 

DUTIES/RESPONSIBILITIES:

  • Collaborate within a team of InfoSec professionals to further the security maturity of the college, specializing on desktop environments.
  • Manage and maintain current endpoint management platform for endpoint management
  • Manage the distribution of OS and application updates across campus
  • Strategize, standardize, and deploy OS upgrades across campus
  • Standardize application packaging and deployment processes
  • Manage the testing protocols to verify stability of security patches
  • Document SOPs for core processes and applications
  • Meet consistently with staff/faculty to coordinate department specific application updates
  • Manage licenses and license servers for metered software
  • Consult with departments on BYOD recommendations and configurations
  • Provide next level support to Desktop technicians for EDR solution
  • Train and serve as upper-tier support for the desktop technicians on application deployment
  • Serve as upper-tier support for full and part-time personnel in the computer lab in an effort to provide the best possible service to the users of the College’s facilities
  • Promote self service and coach end users to use self service when remote or desk side visit could have been avoided
  • Work closely with the System Admins to ensure consistent system support
  • Assist as needed in maintaining local and wide area networking
  • Provide 24/7 support for critical situations and assist with disaster recovery when necessary
  • Perform other related work duties as assigned
PERFORMANCE EXPECTATIONS:
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences
  • Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
  • Must be a self-motivated, energetic and creative individual with strong personal computer skills.
  • Must have excellent customer service and problem solving skills.
  • Must be able to work independently, accept responsibility with limited supervision, manage multiple tasks to completion, and work with frequent interruptions.
  • Must have strong organization skills and high attention to detail.
  • Be able to express oneself clearly and effectively in oral and written form, and must maintain a very high level of confidentiality.
  • Must possess excellent human relations skills and have the personality to work in a team environment.
  • Must demonstrate the highest level of personal and professional integrity.
  • Establish and maintain strong working relationships with colleagues, staff, administrators, and the general public.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

  • Bachelor’s  or Associates Degree in computer science or related field
  • 3 years of experience in Desktop Configuration Administration and demonstrated proficiency and technical competency
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
  • Microsoft certifications
  • Experience with SCCM, Intune or other endpoint management product
EEO/AA STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572,  Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Job Benefits:

Kirkwood offers a wide range of employee benefits.  Read more about them here

Job ID: 98122

Posted 6 days ago

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