Continuing Education - Program Manager

Kirkwood Community College

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 
Under moderate to limited supervision provides exceptional customer service over multiple platforms, in a high traffic office setting.   Persons in this position will work on a cross functional team that supports all aspects of the Continuing Education department. Become SME in division software and technology solutions, maintain data integrity through audits and compliance reporting and manage the division financial policies and practice insure accurate accounting practices.

UNIVERSAL CORE COMPETENCIES: 

  • Advocate for Continual Improvement, empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability, working together with a willingness to take ownership and account for our actions. 
  • Champion Service, anticipating needs and create a welcoming, diverse, and inclusive environment. 
  • Perseverance, commitment to excellence even in the face of adversity or delay in achieving success. 
  • Lead, regardless of title, through positive influence. 

DUTIES/RESPONSIBILITIES:

  • Manage all aspects of the Iowa Job Training Program (260F) and WTED Project
    1. Review applications and provide feedback
    2. Submit applications into online system once ready
    3. Process contracts, award letters, request for release of funds from the State
    4. Process reimbursements/IDT’s
    5. Process and track performance reports
    6. Update spreadsheets/database
    7. Reconcile ending balance with report from Finance monthly
    8. Track funding used for OE, send monthly report
    9. Track expenses as billing is done or 3rd party expenses are submitted
    10. Track company fund status against caps ($50k - $100k)
    11. Process reports as requested for staff within the college and financial projections
  • Assist in the management of the Iowa New Jobs Training Program (260E)
    1. Participate recruitment – Assist in developing and implementing strategies for recruiting participants into both programs, ensuring a diverse and inclusive participant pool
    2. Training of program users – Assist in coordinating training sessions, workshops, seminars for program participants and ongoing training/support
    3. Partnership Development – Cultivate and maintain partnerships with local businesses, educational institutions, government agencies, and other stakeholders to support program goals and objectives
    4. Data management – collect, analyze, and report data on program outcomes and participant progress, using this information to inform program improvements and decision-making
    5. Compliance – Ensure compliance with all relevant regulations, guidelines, and reporting requirements for both 260F and 260E.
    6. Marketing and Outreach – Assist with the coordination of development of marketing   materials and promotional strategies to raise awareness of both training programs and attract potential participants and stakeholders
  • Effectively communicate program application specific requirements to all interested patrons
  • Respond to (including, but not limited) to internal/external inquiries via phone/in-person/LiveChat
  • Collaborate with other departments within the division/college to adopt best practices and services to meet needs of learners, staff and community partners
  • Assist with the creation of billings related to sponsored class registrations
  • SME for software systems in order to create and maintain department records and reports
  • Administer financial processes/daily reconciliation/accounts receivables invoicing and payment processing
  • Facilitate research and lead new technology opportunities
  • Create and maintain project/process documentation
  • Perform other duties as assigned
PERFORMANCE EXPECTATIONS:
  • Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
  • Ability to provide service in a courteous, prompt, professional, and efficient manner
  • Read, understand, and express oneself clearly and effectively in oral and written form.
  • Ability to work in a cross-functional team-based environment and collaborate with others 
  • Establish and maintain good working relationships with students, colleagues, and general public.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree or three years of relevant experience in economic development or sales
  • Must have proficient knowledge of Microsoft Office products
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
  • Prior working experience in program management 
  • Experience in an educational or related setting
  • Knowledge of Salesforce
EEO/AA STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572,  Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Job Benefits:

Kirkwood offers a wide range of employee benefits.  Read more about them here

Job ID: 98052

Posted 18 days ago

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