Customer Service Representative / Admin Support

Eastern Iowa Fringe Benefit Fund

Eastern Iowa Fringe Benefit Funds, Inc. has an excellent opportunity available in Cedar Rapids for a highly motivated and responsible professional Customer Service Representative/Admin Support.

Eastern Iowa Fringe Benefit Funds, Inc. has an excellent opportunity available in Cedar Rapids for a highly motivated and responsible professional Customer Service Representative/Admin Support.

The Customer Service Representative/Admin Support responsibilities will include (but are not limited to):

  • Answering the phones, assisting members at the front counter
  • Processing incoming mail and preparing outgoing mail
  • Reconciling bank account statements
  • Data Entry, filing, monitoring and ordering office supplies as needed
  • Assisting staff in other projects as needed

Education/Qualifications:

  • Demonstrate strong organizational skills, with the ability to multitask effectively.
  • Exceptional telephone etiquette and the ability to handle a high volume of calls with professionalism and courtesy.
  • Excellent written and verbal communication skills, with attention to detail.
  • Proficient in PC skills including email, word processing, and spreadsheet software.
  • Proven experience working in a professional office environment, with a track record of reliability and efficiency.
  • Previous experience or familiarity with medical insurance procedures is a plus, though not required.
  • Ability to maintain composure and professionalism in fast-paced environments.
  • Strong problem-solving skills and the ability to handle unexpected situations calmly and efficiently.
  • Attention to detail and accuracy in data entry and record-keeping tasks.
  • Positive attitude and willingness to contribute to a collaborative team environment.
  • Familiarity with office equipment such as printers, copiers, and fax machines.
  • Customer service-oriented mindset, with a focus on providing exceptional service on the phone and in person.
  • Willingness to learn and adapt to new technologies and software applications as needed.
  • Collaborating with other staff to support various office tasks and projects.
  • Maintaining confidentiality of sensitive information and adhering to privacy regulations.
  • Understand self-funded health plans and use plan language to correspond to necessary inquiries, both verbally and written.
  • Union experience preferred but not required.
  • High School Diploma required.

Behavioral Competencies:

  • Punctuality and good attendance required.
  • Professional appearance and demeanor required.
  • Foster teamwork and display a positive attitude.
  • Respectful of others in the workplace.
  • Exhibit productive mannerisms.

 

Job Benefits:

Paid time off and retirement contribution/401K

Medical, dental and vision benefits available 

Applying for:

Customer Service Representative / Admin Support

Eastern Iowa Fringe Benefit Fund

Apply by Email

Applying for:

Customer Service Representative / Admin Support

Eastern Iowa Fringe Benefit Fund

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Apply by Mail

1831 16th Ave SW, Cedar Rapids IA 52404

Job ID: 98049

Posted 19 days ago

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