Rental Fleet Dispatcher

The University of Iowa

Job Reference #: 24002854

The University of Iowa’s Parking & Transportation Department is seeking a professional who will manage the daily activities of the Fleet Services daily rental fleet. This position will assist with functionally supervising Merit employees including providing training, performance monitoring, among other tasks as needed.

This position is performed fully on campus.

Duties to Include:

  • Support the daily operations of the Fleet Services office including customer service.
  • Make decisions and exercise autonomy while typically performing administrative support/ customer service responsibilities.
  • Use specialized Fleet Management software.
  • Making and dispatching vehicle reservations.
  • Maximize utilization of University vehicles through efficient assignment of vehicles to reservations.
  • Ensuring vehicle preventative maintenance is performed in a timely manner for rental fleet vehicles.
  • Review charges on daily rental vehicles.
  • Approve customer service adjustments for breakdowns and other customer service issues.
  • Issue credits due to billing errors.
  • Audit vehicle charges.
  • Some functional supervision.
  • Create and maintain division reports in MS Excel.
  • Decide when Fleet vehicles are at maximum utilization and when to use outsource provider.
  • Prepare and administer correspondence with customer and departments.
  • Serve as first point of contact for the University regarding driver qualification, vehicle use, and Fleet policies.

Location: Fleet Services (FS)

Schedule: Monday through Friday, 6:30am-3:30pm

Salary: $38,789 to commensurate

This is a full time,1 year specified term position which includes paid leave and health benefits.

For a full job description, please send an e-mail to the contact listed below.

About the Parking & Transportation Department:

The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units: CAMBUS, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.

Required Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience.
  • Experience (typically 6 months) administrative work in an office setting.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office software such as Outlook, Word, and Excel
  • Driver’s license and ability to maintain eligibility to drive under the UI Driving policy.
  • Demonstrated customer service experience in a fast-paced environment.
  • Demonstrated organizational and prioritizing skills.

Desired Qualifications:

  • Functional supervisory experience.
  • Experience dispatching - Assigning assets/resources to tasks with the goal of maximizing asset utilization.
  • Proficiency with Microsoft Access and experience developing databases, reports, and queries.
  • Knowledge of University Policies/Procedures.


For additional questions, please contact Andy Brus at or 319-467-1454.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Application Instructions:

To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

  • Resume
  • Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and driver’s license verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Job ID: 97968

Posted 15 days ago

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