Supervisor, Patient Access

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by ensuring patients are registered correctly, registrations are accurate and complete and insurance verified. Supervises the activity and personnel for outpatient, emergency room registrations and Medicaid application process.
Leadership Competencies
  • Managing Relationships
    • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
    • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Developing People
    • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
    • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Communication
    • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
    • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Planning and Decision-Making
    • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
    • Applies key financial concepts and analysis to decision-making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
    • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
    • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Standards and Accountability
    • Holds team and self-responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
    • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporate needs and concerns of diverse constituencies into decision-making.
  • Leading
    • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
    • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
    • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Job Duties
  • Identifies future needs, new technologies and products for applicability to the department and makes recommendations as appropriate.
  • Recommends the integration/utilization of existing systems in conjunction with Technology Services.
  • Monitors and coordinates with Manager staffing levels, schedules, employee relations, employee discipline, and performance evaluations and inputs data into LaborWorkx (time and attendance, scheduling, etc.).
  • Implements and coordinates with Manager to evaluate programs for operational effectiveness, and makes required changes for continuous improvement.
  • Provides input to preliminary Capital, FTE and operating budgets for MMC business services departments by due date.
  • Plans, coordinates and implements staff training and quality programs.
  • Creates a culture of interdisciplinary and interdepartmental cooperation and communication by motivating staff to continuously improve performance.  Conducts regular staff meetings to aid in communication.
  • Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency within the A/R management process.
  • Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
  • Develops and maintains accurate job descriptions and performance standards for all job classifications.
  • Fills in, delegates and monitors responsibilities at the staff levels.
  • Reconciles month end reports and monthly statistical data.
  • Provides leadership and assistance with special management projects.
  • Supervises the activity and personnel within registration area and monitors work ques.
  • Reviews work for two patient identifiers and completeness of patient registration and reviews registrations for accuracy.
  • Tracks and monitors rules and accuracy of the Medicaid Presumptive Eligibility program.
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

  • Proficient in Microsoft Office products.
  • Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
  • Excellent interpersonal skills.
  • Excellent written and verbal communications skills.
  • Excellent public relations and human relations-exemplifies The Mercy Touch
  • Excellent organizational, problem-solving, decision and time management skills.
  • Critical thinking and attention to detail.
  • Exhibits good judgment, setting goals and meeting deadlines.
  • Handles confidential information with discretion and diplomacy.
  • Commitment to life-long learning, e.g., willingness to learn/upgrade skills related to duties.
  • Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
  • Ability to work with minimal to no supervision.
Professional Experience
  • Required: minimum two years directly related experience.
  • Required: Bachelor's Degree and 2+ years of directly related experience, or minimum 3+ years directly related experience without a bachelor's degree.
  • Knowledge of Medical Terminology.
Licensure, Certification, Registration
  • Preferred: National Association of Healthcare Access Management

Location: Mercy Medical Center - Cedar Rapids · Patient Access
Schedule: Full Time, Evening/Night, 7pm-7am

Job ID: 83606

Posted 22 days ago

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