Patient Account Representative

Physicians Clinic of Iowa, PC

The Physicians’ Clinic of Iowa Central Business Office is seeking two (2) full time Patient Account Representatives.

Responsibilities will include, but are not limited to:          

  • Answering patient account billing questions and posting patient payments.
  • Maintaining assigned accounts to within acceptable aging limits.
  • Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
  • Insurance claim follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
  • Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
  • Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
  • Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
  • Identify consistent billing errors and reports recurring problems to the PAR Supervisor.
  • Maintain positive customer relationships.
  • Work as part of a team focused on exceptional patient service.
  • A working knowledge of commercial and government medical insurance claim filing procedures is required.
  • Assist with payment posting as needed.

Applicants should possess strong communication and customer service skills as well as a high level of comfort working with computers and various software.  Experience working patient medical accounts is preferred and experience with medical software is a plus. 


We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 


PCI is E.O.E.  Pre-employment drug screen and background check required. PCI is a tobacco free workplace.  Will be subject to PCI’s vaccination and testing policy.

Job ID: 83389

Posted 22 days ago

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