Patient Account Representative

Physicians Clinic of Iowa, PC

The Physicians’ Clinic of Iowa Central Business Office is seeking a full time Patient Account Representative.

Responsibilities will include, but are not limited to:          

  • Answering patient account billing questions and posting patient payments.
  • Maintaining assigned accounts to within acceptable aging limits.
  • Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
  • Insurance claim follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
  • Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
  • Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
  • Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
  • Identify consistent billing errors and reports recurring problems to the PAR Supervisor.
  • Maintain positive customer relationships.
  • Work as part of a team focused on exceptional patient service.
  • A working knowledge of commercial and government medical insurance claim filing procedures is required.
  • Assist with payment posting as needed.


Applicants should possess strong communication and customer service skills as well as a high level of comfort working with computers and various software.  Experience working patient medical accounts is preferred and experience with medical software is a plus. 


PCI is E.O.E.  Pre-employment drug screen and background check required. PCI is a tobacco free work place.


Job ID: 77553

Posted 30 days ago

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