Appointment Scheduler / Phone Triage

Physicians Clinic of Iowa, PC

Physicians’ Clinic of Iowa’s Department of Family Practice is seeking an Appointment Scheduler/Phone Triage for its busy practice.  This individual will answer, assist, and/or triage patients calling into or arriving in the department. 

Other duties include but not limited to:

  • Handle incoming calls for direct patient care questions or needs for all providers.
  • Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms
  • Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system
  • Schedule appointments as requested by referring providers or patients.


The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times. The qualified individual will be patient focused, possess excellent communication skills, and must work well with team members. Must also have a high level of comfort in working with computer systems.   Medical office experience preferred but not required.


PCI is E.O.E.  Pre-employment drug screen and background check required. PCI is a tobacco free workplace.


Job ID: 75863

Posted 15 days ago

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