Front Office Coordinator

The University of Iowa

Job Reference #: 21002340

The International Programs office is seeking a full time (100%), Front Office Coordinator to support the department and it’s units (Study Abroad, ISSS, Communications, and Accounting/Admin). This position has a combination of levels and types of work, using a variety of skills and resources.

Position Overview: This position will serve as primary front desk receptionist for International Programs (IP) including overseeing student receptionist staff. International Programs is an office which is visited by faculty, staff, students, and international delegates, therefore the responsibilities require substantial problem-solving, discretion and independent judgment. This position will also provide administrative support for Student Grants and Fellowships, Study Abroad, and other IP duties as assigned. The person in this position is expected to establish and maintain effective working relationships within International Programs staff, students and constituents.

Key areas of responsibility include:

  • Serve as primary front desk receptionist for International Programs with a high volume of International Student and Scholar Services (ISSS) and Study Abroad visitors as well as undergraduate and graduate students seeking scholarship and fellowships services.
  • Various dept support including phone call management, incoming/outgoing mail and packages, facilities management liaison, and office supplies.
  • Various support to grants and fellowships including scheduling and logistics of meetings and events, student contact tracking and coordination, maintaining grant database and promotional materials, and managing the email account.
  • Various ISSS and Study Abroad unit support including directing appointments and walk-ins, transferring advisor calls, filing and providing students documents, and guiding students to appropriate resources.
  • Responsible for training and functional supervision of front desk student employees

The University of Iowa, is committed to enriching the global experience of students, faculty, staff, and the greater community. We encourage students to see the world in a whole new way. International Programs functions as a catalyst for internationalization and a hub for international activities. We provide leadership and support for internationally oriented teaching, research, creative work and community engagement.

For a full job description, including all duties and competencies assigned, please visit:


Education and Experience Required

  • A bachelor’s degree in liberal arts or a related field, or an equivalent combination of education and experience is required.
  • Some experience (typically 6 months to 1 year) in an office, or administrative experience managing multiple projects consistently. Preferably direct experience serving as a first point of contact, providing information on dept. procedures and resources.

Demonstrates a in:

  • Computer software applications including Microsoft Office Suite, specifically Outlook, Word and Excel. Some basic knowledge and experience with Access or other database management software preferred.
  • The ability to mobilize both time and resources to meet objectives.
  • Accuracy and attention to detail; ability to process information with high levels of accuracy and develop tools and techniques to avoid errors.
  • The ability to meet or exceed service needs and expectations including applying communication techniques (including listening skills); effective relationship building skills to work with a variety of individuals and groups in a constructive and collaborative manner.

Desirable Qualifications

  • Demonstrates a with information databases such as Microsoft Access.
  • Demonstrates of and insight into the University’s and department’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; demonstrates basic ability to apply this knowledge appropriately to diverse situations.
  • Demonstrates of University policies and processes related to undergraduates and/or international students and scholars.


Job openings are posted for a minimum of 14 calendar days (for P&S) and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be subject to a criminal background check. Up to five (5) professional references will be requested at a later step in the recruitment process.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Application Instructions:

In order to be considered for interview, applicants must upload both a resume and cover letter and mark them each as a “Relevant File” to the job submission.

Job ID: 74510

Posted 6 days ago

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