Registration Manager

Physicians Clinic of Iowa, PC

Physicians’ Clinic of Iowa is seeking a Registration Manager for our outstanding registration team.  The individual selected for this role will develop, recommend, plan, and administer registration policies.  Will also provide leadership, training, and guidance to our registration team.

Key responsibilities include but are not limited to:

  • Responsible for hiring and training of new registration staff.
  • Responsible for coordinating registration training and refresher courses.
  • Conduct meetings with super-users to discuss registration related denials, training needs and standardization opportunities as it relates to registration. 
  • Develop and maintain registration training material.
  • Conduct regular registration audits
  • Work as a liaison between the business office and the departments.
  • Follow HIPAA guidelines when obtaining confidential patient information.
  • Maintain working knowledge of multiple software products to assist with verification of coverage, eligibility reports and accurate check-in, tracking processes being utilized
  • Maintain working knowledge of patient information from hospitals and outreach clinics
  • Stay current and knowledgeable with insurance, managed care, workers compensation, auto accident policies and procedures.
  • Maintain positive patient and co-worker relationships.
  • Adhere to, educate on, and hold staff accountable for all PCI service standards
  • Work with the managerial team on PCI initiatives

Applicants should possess strong communication, customer service, and leadership skills as well as demonstrate a high level of professionalism at all times. The qualified individual must be a self-starter, patient focused, maintain patient confidentiality and work well with team members.  Must also have a high level of comfort in working with computer systems.


Leading candidates will have reception and/or registration experience. Experience with eClinical Works is a plus. 


Job ID: 74468

Posted 10 days ago

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