Revenue Cycle Manager

The University of Iowa

Job Reference #: 21001390

Direct and manage the daily operation of the College of Dentistry (DSB) Business Office to ensure operational continuity in the following areas:  cashiering, insurance registration and verification, financial counseling, cash handling and payment posting, correspondence, pre-access, bad debt collection and bankruptcy processes.   Provide support and oversight for the implementation and maintenance of all EDI (electronic data interchange) processes.  Serve as ‘second in command’ within the DSB in the absence of Revenue Cycle Associate Director.  Provide functional and administrative supervision to16 professional and scientific employees, as well as student employees as needed.  Serve as Unit HR representative for the DSB Business Office; hire, train, mentor and manage staff performance and compliance.  For a full job description, please send an e-mail to

Patient Revenue Management

  • Serve as expert EDI resource to implement and maintain electronic processes such as those utilized for successful insurance verification, payment posting, insurance credentialing and claim production. 
  • Implement and maintain EDI functions such as:
    • desktop deposit into patient and insurance lockboxes;
    • electronic payment posting into the patient accounting system;
    • electronic submission of claims and pre-authorizations; and
    • batch eligibility insurance verification processes. 
  • Provide managerial oversight to ensure the cash collection process is in compliance with the University’s cash handling policy and procedures.
    • Responsible for daily posting of patient and insurance payments.  
    • Ensure the successful transfer of e-payments from the University General Ledger (GL), patient and insurance lockboxes and web payment portal into the COD Patient Accounting System (PAS). 
    • Monitor payments deposited into the GL and alert departmental accountant of payments that that don’t belong to the COD
    • Perform daily review of cash postings to general ledger to fulfill cash handling requirements.
  • Serve as the main point of contact for resolution of escalated patient complaints/concerns within the Business Office and across Dentistry units.
  • Ensure additional back-up support in the areas of cashiering and financial counseling as needed.
  • Serve as point of contact with IT and University Communications to manage phone system to ensure customer satisfaction:
    • direct staffing as appropriate; and
    • monitor message volume and ensure coverage during times of heavy call volume.

Operations and Performance Standards

  • Serve as quality control expert for the COD business office.
  • Ensure continued growth and maintenance of electronic processes in collaboration with Dental Informatics and outside payors.  
  • Analyze new payor regulations and provide expert oversight and training of all new and established employees to ensure standardized application of software and processes.  
  • Manage quality control of the insurance registration function and provide feed-back/retraining as needed.
  • Manage the successful implementation of enhancements to Business Office workflow in consultation with appropriate/applicable collegiate units.


  • Review quality control and matrix reports to enhance the efficient function of the Business Office, resolving issues as they arise.


  • Disseminate information, train employees, and resolve issues to ensure implementation and compliance with new payer guidelines and associated processes.
  • Develop and manage business office staff performance and compliance.
    • Provide staff members with data to support their quality and quantity of work; collaborate with the employee to promote improvement and/or sustained performance.

Human Resources Management

  • Serve as unit HR administrator for the Business Office.
  • Hire and train new Business Office staff.
  • Recommend changes in staffing plan and position responsibilities.
  • Develop and manage employee performance and compliances.
  • Process monthly and bi-weekly payroll.
  • Conduct performance appraisals.
  • Initiate FMLA leave requests through FSDS.
  • Represent the Business Office at monthly unit HR meetings. 
  • In consultation with Dental HR, initiate progressive discipline process when required.

Financial Management

  • Monitor budget and expense reports.
  • Balance Procurement card purchases.

Revenue Cycle Manager – PVC5 (Regular P&S)

College of Dentistry – Support Services-Dental Patient Business Office (Iowa City, IA)

Salary:  $61,546 to commensurate (Pay Grade:  5B)

Schedule:  Monday – Friday, 8:00am – 5:00pm


  • Master’s degree or equivalent combination of education and relevant experience.
  • Minimum 1 Year relevant Business Office management experience including:
    • experience in a high volume medical or dental  business office with a focus on customer service;
    • proven experience in the successful hiring, mentoring, and performance management of employees
    • proven proficiency in an integrated electronic health record/billing systems
    • proficiency with Microsoft Office, specifically Outlook, Excel and PowerPoint;
    • excellent written and verbal communication skills and
    • Ability to work constructively and collaboratively in a diverse environment, demonstrating strong interpersonal skills and ability to build trusting relationships.

HIGHLY Desirable:

  • Three or more years Business Office experience;
  • Knowledge/experience with UI Human Resources policy/procedures.
  • Experience with EDI tools and application of same to enhance internal processes.


  • Knowledge of University policies, procedures, and regulations.

In order to be considered for an interview, applicants must upload (and mark as “Relevant File”) to their submission:  cover letter, resume, and 3 names of professional reference. 

Job opening are posted for a minimum of 14 calendar days.  This job may be removed from posting and filled any time after the minimum posting period has ended.  For questions or additional information, please contact

Successful candidates will be subject to a criminal background check.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


Job ID: 73109

Posted 26 days ago

Share This Job