Client Service Representative


Cedar Rapids, IA Administrative & Clerical / Customer Service

Do you enjoy customer service and working as a team? Are you looking for a fast-paced and fun environment? TrueNorth has an immediate opening for a Client Service Representative to join the TrueChoices team in our Transportation division.   

What is a Client Service Representative? The primary function of the Client Service Representative is to perform administrative duties and maintain quality service to TrueChoices clients and accounts; including motor carriers, insurance companies, business partners and producers. 

Here's what Success looks like:  

  • Maintain quality customer service with clients on a daily basis by providing consistent, timely and accurate service 
  • Answer coverage questions, comply with requests and provide accurate information to clients; prepare supporting documentation when necessary 
  • Recommend potential products or services to clients by collecting information and analyzing needs 
  • Return client voicemails in a timely manner 
  • Complete tasks/tickets as assigned by Service Team Leader 
  • Mantain a positive attitude, even when dealing with difficult clients  

Here's what it takes:  

  • A high school diploma or equivalent is required; College degree or equivalent combination of training and work experience is preferred 
  • Prior customer service experience is required 
  • Life, Health and Accident insurance licensing is required or must be obtained within 90 days of employment 
  • Must have experience with Microsoft Office; specifically intermediate Word and basic Excel skills  


TrueNorth is honored to be recongized by Inc 5000 as a Fastest Growing Company! 

We offer a competitive benefits package, wellness incentives and a positive work culture.  

 TrueNorth is an Equal Opportunity Employer. All qualified applicants will recieve 

consideration for employment without regard to race, color, religion, sex or national origin.  

Application Instructions:

Job ID: 70501

Posted 10 days ago

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