Appointment Scheduler / Phone Triage

Physicians Clinic of Iowa, PC

Cedar Rapids, IA Administrative & Clerical / Healthcare
Physicians’ Clinic of Iowa’s Department of Family Practice is seeking an Appointment Scheduler/Phone Triage for its busy practice.  This individual will answer, assist, and/or triage patients calling into or arriving in the department.  Other duties include but not limited to:
 
  • Handle incoming calls for direct patient care questions or needs for all providers. 
 
  • Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms, list of current medications, date of next appointment, last lab results and date test conducted during patient phone inquiries.
 
  • Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system 
 
  • Schedule appointments as requested by referring providers or patients.
 
 
The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times. The qualified individual will be patient focused, possess excellent communication skills, and must work well with team members. Must also have a high level of comfort in working with computer systems.   Medical office experience preferred but not required.
 
PCI is E.O.E.  Pre-employment drug screen and background check required. PCI is a tobacco free workplace.
 

Job ID: 69629

Posted 27 days ago

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