Bookstore Support Specialist, Inclusive Access

Kirkwood Community College

Cedar Rapids, IA Administrative & Clerical / Customer Service
Effectively manage the Kirkwood Inclusive Access program (Day 1 Digital): developing an efficient staff, product mix, operations, and campus collaboration.  Assist with campus-wide programs as they pertain to textbook and digital media.  Collaborate with departments and all campus store locations for marketing, media, website, and staff development.  With discretion, exercise independent judgement.

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.    
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.    
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.    
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.    
  • Lead- regardless of title, through positive influence.

  • Facilitate an outstanding customer experience by giving exemplary customer service.    
  • Effectively communicate with customers and team.    
  • Manage the Day 1 Digital program across all campus locations.    
  • Assist with campus adoption of digital course materials.    
  • Work with campus staff on OER trends and ensuring continued Bookstore relationship and support.    
  • Coordinate CRM Marketing through POS to support textbook marketing subject matter.    
  • Lead all course material dispositions.    
  • Coordinate and purchase trade books and special-interest materials.    
  • Champion textbook affordability initiatives.    
  • Perform other related work duties as assigned.

  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.     
  • Capably manage merchandise inventory levels.    
  • Have attention to detail and thoroughness in completion of task.    
  • Communicate competently and consistently with vendors, account representatives, staff, faculty, and students.    
  • Operate a personal computer, standard applications, and utilize a variety of software applications.    
  • Be self -motivated and able to prioritize workload.    
  • Work well on own and with groups of people.    
  • Provide customer service in a courteous manner.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

  • Position involves working in an office setting.
  • Occasional (10-33%) pushing, pulling and grasping.
  • Frequent (34-66%) standing, walking, reaching and viewing a computer and other types of close visual work.
  • Constant (67-100%) sitting, repetitive motion, talking and hearing.

  • High School Diploma.

  • Associate's Degree or higher.    
  • 3 years of customer service and/or textbook background.    
  • Experience with computer, Microsoft, Excel, and Outlook.

Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.

Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email:

Job ID: 69314

Posted 4 days ago

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