Office Assistant / Registration Agent

Kirkwood Community College

Cedar Rapids, IA Administrative & Clerical / Customer Service $11.97 to $ hourly

Job Reference #: 00157

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
Under limited supervision, this person will be responsible for student inquiries, processing registrations and providing general continuing education learner support.   Will field college-related questions, perform miscellaneous data entry and clerical tasks, and other duties as assigned.

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
  • Lead- regardless of title, through positive influence.

  • Maintain knowledge of continuing education programs.
  • Answer inbound student calls in order field questions and process registrations for continuing education classes.
  • Place outbound calls to communicate changes to class schedules.
  • Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person. 
  • Data entry into Learning Management System
  • Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
  • Assist with department activities and events.
  • Perform other related work duties as assigned.
  • Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
  • Must enjoy working with other people and the public and exhibit skill in working accurately with complex details.
  • Must remain calm when confronted with many competing demands for attention.
  • Must develop a comprehensive knowledge of the college's organization and personnel.
  • Must have thorough knowledge of students information systems
  • Must be a positive individual and possess excellent customer services skills.
  • Be able to handle confidential information in a professional manner.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.
Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.
  • High school diploma or equivalency required.
  • Must have at least one year experience using word processing and computer equipment.
  • One-year customer service and data entry experience
Applying for:

Office Assistant/Registration Agent

Kirkwood Community College

Apply Online

Apply Over the Phone


Job ID: 66803

Posted 14 days ago

Share This Job