Learning Services Associate

Kirkwood Community College

Cedar Rapids, IA Administrative & Clerical / Customer Service
JOB GOAL:
Provides support to students for tutoring, alternative text for academic accommodations and computer skills in a dynamic team environment.  Duties include: responding to walk-in, phone and email inquiries, working with faculty to identify and recruit tutors, demonstrating and troubleshooting computer technologies for students and general clerical tasks. This position may require working up to two evenings per week.

DUTIES/RESPONSIBILITIES:
  • Provide positive support and strong customer service to students and faculty with frequent interruptions.
  • Assist in recruitment, interviewing, and hiring of tutors.
  • Assist in matching of tutors to students.
  • Assist with acquiring, converting, archiving and distributing alternative text materials.
  • Install, train, and troubleshoot software for students who are receiving academic accommodations.
  • Assist with general software support to student working on computers.
  • Perform various office clerical duties.
  • Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:
  • Proficiency using Microsoft Office 2013 applications.
  • Demonstrate excellent written and verbal communication skills.
  • Regular and consistent attendance at work.
  • Exhibit a high degree of integrity and confidentiality.
  • Attention to detail and strong time management and organizational skills.
  • Willing to learn and adapt to new policies, programs, and technological innovations.
  • Flexibility to meet departmental scheduling needs between 7am-7pm.
  • Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, and the community we serve.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves sitting much of the time in an office setting (frequently 34-66%). Constant (67-100%) talking and listening to people in person, viewing a computer screen and other types of close visual work. Occasional (10-33%) stooping, kneeling and crouching, reaching, standing, pushing, pulling and lifting. Frequent (34-66%) walking, grasping and repetitive motion.

MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent.
  • Combination of secretarial/clerical experience and/or post–secondary training equivalent to three years of full-time employment OR an Associate degree.
  • One year experience using word processing and computer equipment.  

Job ID: 66134

Posted 25 days ago

Share This Job