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Front Desk Specialist

Cedar Rapids, IA

Job Information:

Our mission is:

“To provide children & families with services that inspire, empower and heal”.

Our location in the heart of the Cedar Rapids places us in the middle of Iowa’s premier medical district. That means you and your family benefit from access to renowned medical professionals and groundbreaking research studies. We support over 5,000 kids per year—primarily in Linn and Johnson counties in southeast Iowa—but all families are welcome at Tanager Place.

Tanager Place has been serving families since 1879. Children from birth to age 18 benefit from the variety of programs offered at Tanager Place, including:
  • Outpatient Clinic
  • Community-based services
  • Camp Tanager
  • Expressive Arts Therapy
  • Intermediate Care Facility for Intellectually Disadvantaged (ICF/ID)
  • Pediatric Integrated Health
  • Autism Spectrum Disorder
  • School Based Therapy
  • Psychiatric inpatient programs
  • Research Center
  • Tanager Place School
  • YouthPort
The Tanager Place Clinic is committed to providing mental and behavioral health care to children and adolescents, while also providing the needed support for each child’s family and immediate support network. The Clinic focuses on increasing quality of life through traditional and innovative therapeutic services. Fully accredited by the State of Iowa and the Council on Accreditation, Tanager Place Mental Health Clinic prides itself on providing the highest quality of care treating a comprehensive range of issues. Our clinicians collaborate with each patient and their family in order to create an individualized treatment plan and person centered goals.

The children and families who benefit from our therapeutic services cope with a range of issues, including:
  • ADHD
  • Anxiety disorder
  • Attachment issues
  • Autism Spectrum Disorders
  • Building relationships
  • Childhood trauma
  • Chronic illness
  • Communication issues
  • Depression
  • Developmental disorders
  • Eating disorders
  • Health-related behavioral issues
  • Oppositional defiant disorder
  • Parenting skills
  • Sexual abuse
  • Substance and alcohol issues
Work effectively as a valuable team member in a fast-paced, high volume clinic. Applicants must be highly organized; details focused, and have strong communication skills face-to-face, over the phone and through written communications.

Primary duties will include coordination of client’s appointments and scheduling; ensure the accuracy of client account and charts; process medical records requests; provide positive customer services at the front desk and over the phone; provide support to the clinicians and medical team; scan documents into the electronic health record, and validate insurance eligibility and benefits. Experience in electronic health records a plus (can be trained). Act as a positive emissary of Tanager Place and promote a positive image of Tanager Place at all times. Have an understanding and demonstrate consumer service concepts and initiatives.

Varied hours, 40 hours per week. Office hours are Monday, Tuesday, & Thursday 8:00 am - 7:00 pm (rotational), Wednesday 7:00 am-6:00pm, and Friday 7:00 am - 4:30 pm.
High School Diploma required plus two (2) years of clinical front office experience. Applicant must be able to pass required background checks.
Tanager Place offers a full benefits package for full-time staff– medical, dental, vision, flexible spending, 403(b) retirement, paid vacation, and paid holidays.


Application Instructions:

A Tanager Place application is required to be considered for employment. Please visit to complete your application.

Posted 03/14/18

Job ID: 38283903