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Admin Services Coordinator

Iowa City, Ia, IA

Job Reference #: 72298

Job Information:

The University of Iowa Treasury Operations department is seeking an Admin Services Coordinator. This position will support the daily operations of the UI Billing Call Center and MAUI Scholarship Workflow/3rd Party Invoicing. This role requires advanced knowledge and expertise of University Billing and in-house collections management activities. The Admin Services Coordinator will make decisions and exercise a high level of autonomy.

Required Qualifications:
  • A Bachelor's degree in an appropriate discipline (Bachelor’s degree with a business related major) or an equivalent combination of education and experience;
  • Minimum six months related administrative and program experience;
  • Excellent written and verbal communication skills;
  • Ability to apply logic and deductive reasoning to problems with varying levels of complexity;
  • Proficiency with Microsoft Office applications of Word and Excel;
  • Demonstrated ability to provide high level customer service.

Preferred Qualifications:
  • Working knowledge of relational database systems;
  • Prior work experience in a call center environment;
  • Prior experience with collections or accounts receivables;
  • Experience conducting or assisting with group and/or 1:1 training sessions;
  • Six months functional supervisory experience;
  • Some knowledge of University policies, procedures and regulations.

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The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. 

Posted 02/12/18

Job ID: 35721027