Team Lead Summary
A Lead Agent will be expected to perform all of the duties of a Wireless Device Provisioning Agent, including processing orders for wireless devices, activation onto carrier networks, programming and testing of device, and packaging per the specifications of the order. The position will also act as the lead/point of contact when no other supervisors or management are present.
Skills required in addition to the Provisioning agent include:
•Strong communication skills
Confidence to positively direct those around you
•Leader by example: work ethic, attendance/punctuality, knowledge, positive attitude, teamwork
The Lead Agent is responsible for assisting in the direction, coordination, implementation, execution, control, and completion of day-to-day operations, ensuring consistency and compliance with company policy.
Specific Duties and Responsibilities
•Assist in Collaborating with other departments to integrate processes
•Maintain metrics, reports, process documentation as required
•Assist in planning day to day work of provisioning agents
•Create, maintain and update policies or procedures for provisioning activities (LifeRay).
•Assist in implementing improvements of internal or external systems or processes.
•Measure/monitor individual performance
•Present reports identifying any problems and solutions
•Assist in processing test orders
•Assist in troubleshooting and fixing phone issues using various tools
•Submitting ESN files to various systems to allow for activation
•Assist in adding equipment inventory in various systems to allow for activation
•Assist in providing feedback, evaluations, and assessment for Provisioning team
•All other duties as assigned
•High School Diploma or equivalent
•Critical thinking and problem solving skills
•Planning and organizing
•Self-sufficient problem solver
•Succeed in high stress environment, confidence to do so
•Computer skills – will work in MS Office and ability to quickly learn new systems; intermediate Excel skills preferred
•Ability to work well with others to achieve team based goals.
To apply please send resume by clicking the "Apply Now" button below.