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Public Safety Telecommunicator I / II (Dispatcher I / II)

Cedar Rapids, IA

Job Information

Public Safety Telecommunicator I/II (Dispatcher I/II)

"Cedar Rapids is a vibrant urban hometown – a beacon for people and businesses that are invested in building a greater community now and for the next generation".

The City of Cedar Rapids, IA is currently recruiting for a Public Safety Telecommunicator I/II (Dispatcher I/II).

The salary range for this position starts at $40,539.20 (Dispatcher I), $45,552.00 (Dispatcher II) annually.

The City of Cedar Rapids welcomes diversity in all forms including; race, gender, background, and thought. The City strives for a workforce that reflects the community we serve!

Details on the required qualifications including the complete job description for this position can be found at our website: www.cityofcr.com/jobs

Some Examples of Essential Work:

• Good knowledge of the City's Public Safety Dispatch Agency policies/practices;

• Ability to articulate and demonstrate the professional standards essential to competent performance as related to effective and efficient call processing/dispatch/monitoring of all event types;

• Ability to articulate the City's Public Safety Dispatch Agency's expectations of professional conduct;

• Ability to understand and articulate the importance of ethical behavior; including agency guidelines for handling sensitive information for which confidentiality is required and/or expected;

• Good knowledge of national and state law-enforcement databases;

• Demonstrates competency in the basic skills, knowledge, abilities and attitudes necessary for effective communication as a Public Safety Telecommunicator;

• Ability to understand and demonstrate effective use of existing technology within the public safety communication center;

• Ability to understand the purpose of and demonstrate the proper operation of all classes of telephony technology within the public safety communication center, including 9-1-1, Enhanced 9-1-1, and NG 9-1-1 with traditional wireline and wireless access;

• Ability to articulate an understanding of the current capabilities, as well as demonstrate proper operation of the existing CAD system; including accurate data entry, effective screen navigation, prompt information retrieval and system integration;

• Ability to understand and demonstrate the efficient and effective use of the City of Cedar Rapids radio system(s);

• Ability to articulate and apply the policy/procedures related to normal and emergency radio-system uses;

• Ability to articulate an understanding of and demonstrate the ability to efficiently and effectively process calls for service from all classes of agency customers: Example: controlling the caller, collecting event specific information, assessing the information, selecting the proper call type and causing the appropriate response;

• Ability to demonstrate by application, the ability to categorize, prioritize, as well as determine the appropriate response levels for all types of law enforcement, fire/rescue and emergency medical calls;

• Ability to operate a personal computer using program applications appropriate to assigned duties and responsibilities;

• Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities;

• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;

• Ingenuity and inventiveness in the performance of assigned tasks.

Specific qualifications include:

Dispatcher I:

• Must be at least 18 years old and a High School graduate or equivalent; and

Minimum of two years' work experience in dispatching or communications related field plus a documented background in customer service; and

• Computer competency required and public safety dispatch experience is highly desired; or

• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Dispatcher II:

• Must be at least 18 years old and a High School graduate or equivalent; and

Minimum of six months as a Public Safety Telecommunicator I, or the equivalent in other emergency communication experience; or

• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Required Special Qualifications:

Dispatcher I:

• Ability to pass and maintain NCIC Certification.

Ability to pass and maintain CPR Certification.

• Ability to pass and maintain Emergency Medical Dispatch (EMD) Training and Exam(s).

• Ability to pass and maintain Emergency Fire Dispatch (EFD) Training and Exam(s).

• Ability to pass and maintain Emergency Police Dispatch (EPD) Training and Exam(s).

Dispatcher II:

• Ability to pass and maintain NCIC Certification.

Ability to pass and maintain CPR Certification.

• Ability to pass and maintain Emergency Medical Dispatch (EMD) Training and Exam(s).

• Ability to pass and maintain Emergency Fire Dispatch (EFD) Training and Exam(s).

• Ability to pass and maintain Emergency Police Dispatch (EPD) Training and Exam(s).

The City of Cedar Rapids offers a supervisory training curriculum and professional development courses throughout the year. We believe in upward mobility for our employees and the diversity and size of our organization provides opportunities for advancement.

We offer a generous benefits package that includes: free employee dental care and low cost family dental care, low cost health and prescription coverage, flexible benefits plans, 11 paid holidays, a comprehensive wellness program with free annual screenings for you and your spouse, an IPERS retirement package, deferred compensation, flexible leave and tuition reimbursement.

For more information on what it is like to experience life in Cedar Rapids or the Corridor area visit http://www.cedarrapids.org/ or www.culturalcorridor.org/index.asp.

Visit our website to download an application: www.CityofCR.com/Jobs

Submit your completed application to: hr@cedar-rapids.org

Applications accepted until 4:00p.m. November 25, 2016.

Pre-employment drug screen required.

Assistance provided to disabled individuals upon request

Equal Opportunity Employer

Posted 11/10/16

Job ID: 20630469
Mactive ID: 39800