Cedar Rapids, IA
Evergreen Packaging manufacturing business serves the fluid milk and juice industries. With over 100 years in the Equipment industry, Evergreen has operational facilities in Asia, Latin America and the Middle East, with machines installed in over 50 countries.
We are seeking a Sales Coordinator to respond to phone, fax, mail and e-mail requests from domestic and international customers. Key customers are the worldwide end users of Evergreen filling machines and Evergreen Service personnel.
Activities related to this position include:
(1) processing orders, (2) quoting part prices, (3) negotiating delivery dates, (4) researching technical information and (5) ensuring customer satisfaction. Coordinators will be assigned specific areas of responsibility such as support for specific international customers. Incumbents will need to be at their desks during most of the working day and must actively participate during on-call hours to ensure customer satisfaction.
Various non-sales support functions may be assigned on a permanent basis or as a backup for other positions
•Satisfy international and domestic customer requirements in a manner to maximize customer satisfaction Ensure suppliers understand the quality and delivery performance expectations of the company.
•Satisfy internal customer requirements.
•Provide information necessary to meet fill rate and on-time delivery goals and product availability.
•Serve as a resource for product and procedure knowledge to peers and to others.
Knowledge and Experience:
• High school diploma
•One year of work experience in a customer service-related position
•PC skills and knowledge including MS Word, Excel and Outlook
•Excellent communication skillswritten and verbal
•Professional phone and email etiquette and interpersonal skills
•Ability to understand engineering blueprints and learn about Evergreen parts and machines
•Commitment to sharing the after-hours support role by being on call 24/7
Evergreen Packaging is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.
Offers of employment for the posted position are contingent on successful completion of the pre placement occupational health assessment, drug test and the requirements of the Immigration Reform and Control Act.
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