Systems Support Administrator - Tier I
Cedar Rapids, IA
Systems Support Administrator- Tier 1
GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 400 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992. GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.
About this position:
Join our growing team as a Systems Support Administrator! Be responsible for the success of our customers by providing first line response for users requiring assistance with information technology issues and problems. You will respond to requests for technical assistance by phone, email and/or using a help desk management system. Apply your knowledge and understanding of computer hardware and software to resolve issues as they arise.
Successful candidates will possess first class customer service skills, attention to detail and excellent communication skills to ensure customer satisfaction. You will enjoy a team environment that allows collaboration with others to better serve our customers each day and to take our business to new heights.
**The hours for this position are 10 a.m. to 7 p.m.**
Specific responsibilities include:
•Provide the first line response for users with technology issues through inbound customer service calls, email and/or using a help desk management system.
•Track and monitor technical problems to ensure timely resolutions.
•Cross-train on other functions within the team as required.
•Act as a liaison between our customers and the technical escalation teams.
•Escalate more complex problems to Tier 2 and Tier 3 support teams.
•Provide first class customer service.
Education, experience and skills required:
An interest in Information Technology and passion for delivering the GreatAmerica experience to our customers is essential! Our ideal candidate has previous customer service experience in information technology or related field; however, we are open to educating a candidate that has the work ethic and personality suited for this role. We are looking for someone who is confident and persistent, who follows through, and has strong telephone skills.
Competencies required for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
Competencies required for this position: Active listening, detail oriented, empathetic, interpersonal, problem solving, tactful, time management
To apply for this position, please follow the online application process at greatamerica.com. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.