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Patient Advocate (Front Desk Receptionist)

Cedar Rapids, IA

Job Information

Patient Advocate (Front Desk Receptionist)

Full-Time Position, Monday-Friday 7:30 am-5:00pm, with rotating weeks consisting of three shifts from 8:0 am 7:00pm


This position is responsible for efficient and accurate patient scheduling via phone and in person, reception, co-pay collection and other office duties, in a fast-paced environment. The Front Desk Receptionist must obtain all necessary information from patient, including photo ID, insurance cards and annual and new patient paperwork. This position is also responsible for qualifying patients for EIHC sliding fee scale and providing insurance applications.

Education required:

High School Diploma

Experience required:

Customer Service experience required, two years' experience in medical/dental front office.

Experience preferred:

Working with the general public. Candidates must possess excellent computer skills, pay close attention to detail, have a proven track record of excellent customer service abilities and communication skills, and be highly process-oriented. Must be experienced with answering phones, and troubleshooting complex patient needs and requests. Previous medical office experience is required. Must possess the ability to multitask in a fast-paced environment with an average of 120+ patients daily. Candidate must possess skills to handle multi-line telephone systems, be able to type 40 WPM, adept with 10 key, and able to assist patients with insurance signup. Ideal candidate will have professional writing skills for adequate documentation, and the ability to handle patient complaints and concerns in an efficient manner.

EIHC provides competitive compensation commensurate with experience and superb benefits.

If qualified, please submit cover letter and resume with job and salary history to:

Patient Support Supervisor

Eastern Iowa Health Center

PO Box 2205

Cedar Rapids, Iowa 52406

Or email to

Posted 10/17/16

Job ID: 20492195
Mactive ID: 36481