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Endocrinology & Diabetes Services Manager

Cedar Rapids, IA

Job Information

Full-time Manager position to lead and manage the Diabetes Services and Endocrinology clinics by establishing clinic goals and performance standards to reach positive patient outcomes.

Job Specific Duties/Essential Functions

•Resolves issues with staffing, scheduling and customer service according to regulations, policies and procedures in a timely manner.

•Ensures adequate staffing for the department, supplementing with relief employees as needed and monitor employee time reporting.

•Selects, orients and supervises staff. Responsible for work assignments and training of employees as needed.

•Handles all individual performance issues, collaborating with the Director and/or HR when necessary. Gives feedback to employees, including performance evaluations, discipline and commendations.

•Coordinates and gathers statistical information on department performance for the Director to prepare financial management, productivity and scorecard reports.

•Participates in professional development activities to keep current with health care trends and practices.

•Manages all expenses in the department and creates operational budgets.

•Leads and/or contributes to project work pertaining to designated clinic/providers. Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.

•Facilitates and participates in all team and Quality Council meetings, assures completion of minutes that document agenda items, discussion of concerns and identified action plans and outcomes. Attends all Clinic Manager meeting and Diabetes Committee meetings.

•Oversees the planning, implementation and evaluation for the diabetes education program.

•Facilitates the annual review of all education materials, program specific curriculum and center specific policies and processes.

•Ensures American Diabetes Association recognition and state certification requirements are in compliance at all times.

•Develops and maintains continuous quality improvement projects as defined by the American Diabetes Association.

•Serves as a resource person and liaison for diabetes care transitions and continuity of care across the continuum

•Serves as co-chair of annual advisory committee

Professional Experience

•Required: Three years of experience in the healthcare field.

•Preferred: Two years management or leadership experience.

•Previous experience in health education, diabetes or chronic disease management preferred.


•Required: Bachelor's Degree in a health related field

•Preferred: Master's Degree

Our Company: MercyCare Community Physicians is comprised of 26 community clinics, including family practice, urgent care and specialty clinics throughout eastern Iowa.

Our History: More than 110 years ago, the Sisters of Mercy – guided by their vow "to care for the poor and for the sick" – established Mercy Hospital and laid the foundation for The Mercy Touch. Although the faces and technologies have changed throughout the years, our vision and mission still reflect our commitment to continuing the Sisters' work today and for years in the future.

Our Mission: To care for the sick and enhance the health of the communities we serve, guided by the spirit of the Sisters of Mercy.

Our Benefits: At MercyCare, employees are offered a competitive, comprehensive benefits package to include:

•Medical, Dental and Vision

•Flexible Spending Accounts

•Short Term Disability

•401(k) Retirement

•Wellness Plan

•Tuition Reimbursement

•Paid Time Off

Posted 10/05/16

Job ID: 20446802
Mactive ID: 35387