Detail View

Director of Clinic Operations

Cedar Rapids, IA

Job Information

Director of Clinic Operations


This position supports MercyCare's philosophy of patient centered care by providing direction and support to those clinic managers who are direct reports. This includes setting expectations, maintaining those expectations, and providing compassionate accountability to ensure the desired outcomes and goals are met.

Job Specific Duties/Essential Functions

•Provides leadership in developing, planning and implementing the clinics' mission, strategic vision, business plans, annual operating, capital budgets and clinic operating policies and procedures.

•Recruits, develops, retains, supervises and administers performance appraisals for clinic managers.

•Recommends, develops and implements performance measurement and improvement practices to the clinics.

•Informs board, administrative team and providers about current trends, problems and medical activities to facilitate policy making.

•Assists in recruiting candidates for clinic positions and leads the onboarding of newly hired clinic providers.

•Communicates openly and effectively with clinic managers and clinic providers to resolve clinic and/or practice specific issues ensuring a professional and positive work environment for all employees. Communicates with providers on a proactive basis.

•Works with marketing to manage the overall marketing activities of the practice.

•Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies and continually monitors operations, programs and physical properties, and initiates appropriate change.

•Oversees the operational effectiveness, organizational efficiency and financial affairs of the Mercy Care clinics to ensure operational and financial health.

•Actively participates in the development of strategic goals for the organization.

•Actively participates in risk management activities, reviewing incidents and identifying areas of improvement at the clinic and organizational level, mitigating risk to the organization.

•Actively participates in organizational meetings; clinic specific meetings including staff meetings, 6 month meetings and monthly quality councils; the Quality Steering committee and its sub-committees to inform providers and employees of organizational updates

Knowledge, Skills and Abilities

•Knowledge of organizational policies, procedures and systems; health care administration practices; and, computer systems and applications. Strong skills in planning, organizing, delegating, and supervising. Ability to communicate with individuals from a variety of socioeconomic and diverse backgrounds.

•Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.

•Knowledge of the purpose, organization, and policies of the community's health systems sufficient to interact with other health care providers.

•Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.

•Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organization objective.

•Skill in analyzing situations and taking effective action to achieve desired outcomes.

•Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.

•Skill in organizing work, making assignments and achieving goals and objectives.

•Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.

•Ability to assume responsibility and exercise authority over assigned work functions.

•Ability to establish and maintain quality control standards.

•Ability to organize and integrate organizational priorities and deadlines.


•Bachelor's Degree required. Master's Degree in health care administration or business administration preferred.

•Three years of experience in the administration of a health care organization or practice management required.

•American College of Healthcare Executives (MGMA)/American College of Medical Practice Executives (ACMPE) certification, preferred.

•Must have a current and valid driver's license and proof of vehicle insurance as travel is required.

Our Company: MercyCare Community Physicians is comprised of 26 community clinics, including family practice, urgent care and specialty clinics throughout eastern Iowa.

Our History: More than 110 years ago, the Sisters of Mercy – guided by their vow "to care for the poor and for the sick" – established Mercy Hospital and laid the foundation for The Mercy Touch. Although the faces and technologies have changed throughout the years, our vision and mission still reflect our commitment to continuing the Sisters' work today and for years in the future.

Our Mission: To care for the sick and enhance the health of the communities we serve, guided by the spirit of the Sisters of Mercy.

Our Benefits: At MercyCare, employees are offered a competitive, comprehensive benefits package to include:

•Medical, Dental and Vision

•Flexible Spending Accounts

•Short Term Disability

•401(k) Retirement

•Wellness Plan

•Tuition Reimbursement

•Paid Time Off

Posted 09/01/16

Job ID: 20269060
Mactive ID: 31287