Account Resolution Specialist
Cedar Rapids, IA
Account Resolution Specialist
GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 400 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992. GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.
About this position:
Are you a problem solver? Do you enjoy negotiating? As a Collections Specialist you will handle outbound and incoming communication related to outstanding delinquent lease payments. You will also be responsible for resolution of account administrative delinquencies for GreatAmerica customers. You will take on the task of investigating and determining why customers are delinquent on lease agreements as well as carry out responsibilities in the following functional areas: collections and customer service.
Our team environment allows you the opportunity to perform duties across multiple business functions, as cross-training is one of our main initiatives. If you possess strong problem solving skills and enjoy research this is the right opportunity for you.
Specific responsibilities include:
•Contact and collect accounts 10-60 days past due to arrange for timely payments.
•Answer incoming phone calls and respond to internal inquiries/other requests simultaneously.
•Process research and correspondence in relation to customer disputes and collection problem inquiries.
•Work in a team based solution oriented environment that involves customer support including: billing, taxation, insurance, maintenance, contract terms, purchase options and account history.
•Determine why customers are delinquent and overcome obstacles to ensure payment.
•Expected to work 60 accounts per day.
Education, experience and skills required:
For this position you must be a high school graduate or equivalent. Collections experience in financial services is a plus. You must have the ability to perform in a high intensity, customer focused environment. You must possess strong organizational and follow-through skills, have the ability to multi-task, and follow processes and procedures. Excellent verbal and written communication skills are a must.
Competencies required for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.
Competencies required for this position: Honesty/Integrity/Ethical, Customer Oriented, Accountability, Reliability, Tenacious, Adaptability, Assertiveness, Resiliency, Empathetic, Conflict Resolution, Active Listening.
To apply for this position, please follow the online application process at greatamerica.com. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.
Submit your resume at: http://www.greatamerica.com/careers/