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Student Support Specialist

Iowa City, IA

Job Information

Student Support Specialist I

Kirkwood Community College's Iowa City Campus is seeking a Student Support Specialist I who will be responsible to provide assistance and support to students applying for Financial Aid, registering, or paying their bill. The Student Support Specialist should be able to answer most routine questions and provide information to students over the counter and on the phone. The position will be the representative of the Financial Aid and Registrar's office, and as such customer service skills and friendly demeanor are required.


•Represent the College in the most positive manner to students, parents and community members.

•Communicate effectively with students, parents and community members.

•Assist students with financial aid, registration and billing issues.

•Help students through the financial aid application.

•Spend at least 60 - 70% of the day assisting students over the phone.

•Handling traffic of in-person scheduled appointments.

•Assist in orientation presentations on financial aid.

•Assists with the processing of financial aid and registrar forms.

•Help with registrations, adding and dropping of classes.

•Perform other related work duties as assigned.


•High school diploma

•Experience in a higher education setting preferred

To review the full job description and apply online, please visit Employment offer contingent upon satisfactory results of a criminal background check. Kirkwood welcomes, values, and nurtures people of all backgrounds perspectives, and experiences as well as supports and promotes an environment that accepts differences. AA/EEO employer.

Posted 11/17/16

Job ID: 20674486
Mactive ID: 40554