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Contractor Representative

Cedar Rapids, IA

Job Information

TrueNorth, an Insurance and Financial Strategies firm headquartered in downtown Cedar Rapids, is currently seeking a Contractor Representative for our ICX/Last Mile segment of Transportation. The Contractor Representative's responsibility is to make receive incoming calls from individual Contract Carriers, process applications/changes/terminations, and provide outstanding customer service.

A successful person in this role will have the ability to demonstrate a high degree of competence in critical thinking, problem solving, and communication skills, while also displaying strong time management/prioritization abilities, an attention to accuracy and details, a sense of urgency and a desire to continually learn.

Responsibilities include, but are not limited to:

•Receive incoming calls from Contract Carriers; provide outstanding customer service as well as quote coverages

•Make outbound calls to Contract Carriers to obtain application information and answer questions regarding the application and coverages

•Answer phones in a professional and timely manner to ensure customers are serviced appropriately

•Review completed paperwork associated with Contract Carriers on a timely basis

•Maintain a positive attitude, even when dealing with difficult customers or insurance agents

•Maintain and provide quality customer service with clients, Contract Carriers on a daily basis by providing consistent, timely and accurate service

•Monitor and review incoming faxes and emails

•Process and review incoming applications, changes, additions and deletions, as well as process new applications

•Ensure applications and changes are completed accurately and timely

•Input applications and change information in agency management systems on a timely basis

•Review quotes and prepare proposals for Contractor Representative presentation

•Create and mail certificates, auto identification cards to Contract Carrier

•Request and/or issue Federal Filings to insurance carrier for Contract Carrier

•Document notes regarding any correspondence with or from Contract Carrier in agency management systems

•Follow-up with Contract Carriers on incomplete applications and change forms

•Update and maintain Procedure Manual as necessary

•Backup and support Contractor Representative with incoming calls

•Reconcile monthly billing reports and provide to carrier and 3rd Party Logistics Provider

•Handle special requests or reports as designated by the Production Team

•Increase industry and job knowledge, as measured by attendance at continuing education, attaining or updating designations, and participation in other agency training offerings

•Perform other duties as assigned, appropriate to the position

Education & Experience:

•High School Diploma or equivalent is required

•Associate degree or college degree preferred or comparable work experience

•Customer experience is required

•Data entry experience is required

•Property/Casualty insurance licensing required within 30 days of employment and must be maintained annually

•Life & Health insurance licensing required within 90 days of employment and must be maintained annually

•Proficiency in Microsoft Office; specifically intermediate Word and Excel skills, basic Outlook and PowerPoint skills

Skills & Competencies:

•Strong organizational skills

•Ability to meet defined deadlines

•Strong attention to detail and accuracy

•Strong and proficient data entry skills

•Ability to concisely answer questions

•Collaborative team player

•Ability to operate in a fast-paced, energetic environment

•Strong and professional verbal and written communication skills

We offer a competitive benefit package, wellness incentives, and a positive work culture. Get a glimpse of our culture through our videos by visiting

TrueNorth is honored to be recognized as Corridor Business Journals' 2015 Best of the Corridor:

Winner of Best Insurance Firm, Best Investment Firm, and Best Life Insurance Firm.

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin

Posted 01/05/17

Job ID: 20953049
Mactive ID: 45910