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Service Writer

Cedar Rapids, IA

Job Information

Service Writer
BEING A SERVICE WRITER IS AN IMPORTANT JOB IN OUR DEALERSHIP! You are the liaison that bridges the gap between the customer and service being performed. You help monitor the progress, inform the customer of important developments, and complete the detailed work order.
Job Duties
* Communicate professionally with the customer
* Initiate and complete work orders for service required
* Create detailed service estimates for customer and insurance/warranty needs
* Schedule technicians
* Coordinate with the parts department for needed supplies
* Maintain customer service information for future references
Job Requirements
* Ability to network with customers
* Excellent written and verbal communication skills
* Effective time management
* Ability to coordinate and work well with fellow employees in various departments
* Good computer and phone skills
* Typing skills of 25 words per minutes minimum
* Experience with Word, Excel, and Outlook is helpful
Benefits
* Outstanding earning potential
* Full time benefits, including 401(k), health care insurance, paid vacations, and paid holidays
* A fun and friendly environment
For consideration email your cover letter and resume to Douglas at dfischer@ketelsenrv.com
Visit our webiste at: http://www.ketelsenrv.com/

Posted 12/20/16

Job ID:
Mactive ID: 44294