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Customer Service Representative

Anamosa, IA

Job Information

Customer Service Representative

Maquoketa Valley Electric Cooperative is now hiring Customer Service Representatives for its new MVlink Fiber to the Home Service!

This is a full-time position working out of our Anamosa, IA headquarters.

Requirements of position:

• High School Diploma or GED Certificate

• Proficiency in Microsoft Word, Excel and Access

• Excellent communication skills

• Successful in-bound sales and/or telecommunications experience is a plus

• Ability to calculate figures and amounts such as discounts, interest and percentages

Responsibilities include, but are not limited to:

• Answer in-bound calls and e-mails in a prompt, courteous and efficient manner

• Assist customers with pricing/ billing questions, perform sales calls, and field other questions

• Handle collection calls, send disconnect signals and update tech support with account details

• Process and post payments, and prepare daily deposit

• Schedule fiber installations

• Must be able to organize work to meet deadlines, set priorities and work with attention to detail, accuracy, and a high level of confidentiality

Visit for a complete job description and application.

Work Hours: M-F 7:30am-4:00pm with overtime as required. Excellent benefits package provided including health, vision, life, LTD, tuition reimbursement, wellness reimbursement, FSA or HSA, and company-paid 401(k).

E-mail application and/ or resume to

Posted 11/30/16

Job ID: 20728772
Mactive ID: 41961