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Customer Care Representative

Cedar Rapids, IA

Job Information

Customer Care Specialist

Job Summary: Provide first level customer response via phone and email. Gather feedback and customer issues and facilitate the solution to problems.

Job Responsibilities:

• Answer inbound phone calls in a professional manner.

• Gather and record data from calls as required, utilizing specified systems.

• Make outbound phone calls as necessary or directed in response to email or for special projects.

• Escalate sensitive or high priority issues to customer care supervisor and manager as appropriate.

Job Skills and Attributes:

Minimum Requirements: High School diploma or GED required. Customer service experience or telephone sales experience preferred.

A pre-employment drug screen is required. EOE.

URL to apply

Posted 11/29/16

Job ID: 20723408
Mactive ID: 41717