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TrueChoices Service Manager

Cedar Rapids, IA

Job Information

TrueNorth, an insurance and financial strategies firm with headquarters in downtown Cedar Rapids, has an immediate opening for a TrueChoices Service Manager with the Transportation division. The TrueChoices team works with individual drivers on insurance solutions for their personal needs. The Service Manager's primary responsibility is to perform duties and maintain quality service which supports TrueChoices accounts; including motor carriers, insurance companies, business partners and Producers.

Responsibilities include, but are not limited to:

•Answer phones in a professional and timely manner to ensure clients are serviced appropriately

•Maintain quality customer service with clients on a daily basis by providing consistent, timely and accurate service

•Answer coverage questions, comply with requests and provide accurate information to clients and producers, verbally or written; prepare supporting documentation when necessary

•Maintain relationships with clients and producers

•Maintain a positive attitude, even when dealing with difficult clients

•Complete all processes as outlined by established procedures

•Recommend potential products or services to clients by collecting information and analyzing needs

•Complete any special projects assigned by the expected deadline

•Perform other related responsibilities as they may be assigned

Education & Experience:

•High School diploma or equivalent required

•College degree or equivalent combination of training and work experience preferred

•Prior customer service experience is required

•Life, Health & Accident insurance licensing required within 90 days of employment

•Must also have the experience in Microsoft Office; specifically Intermediate Word and Excel skills and Basic PowerPoint skills

Skills & Competencies:

•Strong attention to detail

•Ability to operate in a fast-paced, energetic environment

•Strong and professional verbal and written communication

We offer a competitive benefit package, wellness incentives,

and a positive work culture. Get a glimpse of our culture through

our videos by visiting

TrueNorth is honored to be recognized as Corridor Business Journals' 2015 Best of the Corridor:

Winner of Best Insurance Firm, Best Investment Firm, and Best Life Insurance Firm.

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Posted 10/19/16

Job ID: 20500127
Mactive ID: 37125